Nothing, hopeless.Rude admin staff.
Duncan R Stevenson
09:35 26 Mar 20
Sent on behalf of insurance company. Caused damage to ceilings through cutting corners which burst pipes. Left two disabled people with no hot water/ heating and no apology. Very friendly plumber did right boiler off in the end, but management very dismissive and left us with cracked ceilings. Thanks
10:12 07 Dec 19
My old boiler failed last week and I decided enough was enough, I had several companies visit to give us a quotation, South West Energy's representative who visited seemed the most knowledgeable and friendly, some of the others were pushy or just didn't turn up! Whist they were not the cheapest, actually about middle of the road I am glad I went with them, the Service from quote to completion was excellent! The fitters were polite and friendly and vacuumed the entire room they were working in on completion as well as the hall way they had too walk through. They even, free of charge fixed my leaking tap that was not part of the quote. Top Service!!!
20:45 12 Mar 19
We had south west energy services Ltd to repair a damaged gas pipe. Our gas had to be turned off and Adam and his colleague turned up within a short time and took very little time in repairing the pipe in a very professional and friendly way.
19:50 05 May 19
Oliver attended our property late this evening around 10 o'clock he was smiling happy and compassionate. He was concerned for my wife with no heating, fixed the problem that was previously missed for which we are very great full. Thank you very much.
21:38 30 Apr 19
oliver visited today for my annual service, the job was done well in a positive manner.if iask a question i was given a good imformitive reply .Great attiude to work
13:05 30 Apr 19
Cant praise these guys enough. I had a bog standard boiler check on my 2 year old Potterton expecting a very short quick service. I have to say Jackson was extremely professional and polite. I can’t quite remember what ppm he spoke of ( he did explain it twice) but whatever it was should have been around the 200 mark but mine was over 800. I went into a bit of a panic but Jackson’s calm nature reassured me it was fine and it was .... phew) Credit where credits due, fabulous service and customer care ⭐️👍⭐️👍
08:21 17 Apr 19
Adam came to today and fixed my boiler, very friendly and nice guy.
09:30 29 Mar 19
Highly recommended, came within 24 hours of call out, Adam the engineer was very informative, helpful and talked us through what he was doing.clean tidy worker, very professional. Thank you
11:56 13 Mar 19
Really pleased with the recent work we had carried out by this company. Reasonably priced, fast, friendly and a quality job well done. I would not hesisate in recommending them!
21:06 12 Mar 19
Oliver came to solve a problem with the boiler.He is a very proficient worker . His professional manner was very evident, a certain asset to your company.Mrs SB Bailey
09:00 15 Feb 19
Adam came out to fix our boiler which was completely dead. very polite and professional engineer. in no time combi boiler was up and running. excellent service from a great company, 5 star service.
15:32 14 Feb 19
Excellent service provided
13:26 14 Feb 19
Excellent Company, Andy and his team were amazing and helped us in the recent cold weather.
12:24 13 Feb 19
Adam was very efficient and sorted the problem quickly. Thankyou .
10:27 13 Feb 19
Recently had our boiler serviced, easy to arrange appointment. Engineer came in the allotted time slot and even rang me when he was half an hour away. Very thorough and efficient, thanks Chris
19:39 08 Feb 19
Polite and efficient service. After the stress of moving in and sorting out all the bills, to be confronted by a poorly boiler was all we needed. South west energy services dealt with our initial phone call promptly and organised an appointment within the week. Our repair man (Chris) was excellent, phoning before he came, arriving on time and resolved our issue, giving clear instructions as to what was wrong and a few tips on what to expect over the next few days. Use this company 🙂
11:02 08 Feb 19
Adam has come round and been brilliant. during poor weather was able to help make sure we had hot water and heating till pieces needed to fix issues had arrived.
13:09 04 Feb 19
Engineer was called Chris. Very efficient. Resolved the fault very quickly and fitted the new part. Would highly recommend him. Thank you so much.
18:11 02 Feb 19
Absolutely excellent service, saved us in the freezing weather. Speedy efficient service and special thanks to Chris for his calm and professional approach, an absolute credit to your Company. Thank you
12:04 01 Feb 19
Super efficient and polite . Excellent communication throughout. Thank you very much for getting my boiler up and running again today Chris !
17:14 31 Jan 19
So.. my boiler has just been serviced by Chris from South West Energy Services. As a former British Gas customer I was unsure what their service would be like. The appointment was booked between 8 & 1pm. Chris called about 15 minutes before he arrived. Servicing completed with no issues. very friendly & he didn't mind my Bernese dog barking at him..I recommend anyone who wants to move away from British Gas to give this company a try.
10:52 31 Jan 19
Polite professional and efficient 👍🏽
17:52 30 Jan 19
Great response and speedy repair to my poorly boiler. Thanks Chris.
17:43 29 Jan 19
Expert advice very happy thanks Oliver
10:46 29 Jan 19
Oliver came out to me this morning to do a service on my boiler, he was very friendly and more than helpful with questions I had. He rang me before hand with an arrival time which was very helpful and he left everything clean and tidy when he was done. Thank you 😊
10:15 29 Jan 19
Adam was sent to deal with a problem on our pressurised hot water tank. He arrived on time, carried out the work quickly and efficiently and was tidy and polite throughout.Would definitely recommend 😊
09:58 29 Jan 19
Excellent job. Great advice. Punctual. Professional. Polite. Thanks Oliver
11:01 28 Jan 19
Finally resolved boiler, thank you Oliver
11:28 25 Jan 19
Excellent job. Great advice. Punctual. Professional. Polite. Thanks Adam
18:57 11 Jan 19
fantastic service thank you
15:49 04 Jan 19
Very good service and helpful Adam sorted out in minutes. thanks
16:40 31 Dec 18
Guy came out today to fix our boiler all done in 30 minutes! Thanks Adam great service would highly recommend
13:17 27 Dec 18
Adam was friendly and courteous. He fixed our boiler and kept us updated.
15:13 20 Dec 18
The engineer, Adam, attended this afternoon and was very helpful and efficient in replacing the central heating pump. Glad to have heating back on. Many thanks
14:56 19 Dec 18
very good service quick and efficient problem found solved with no fuss..thankyou Adam..
16:30 17 Dec 18
We had Chris from South West Energy come fix our boiler. He was on time and courteous and efficient. got our boiler going again in no time at all. Would certainly recommend the service.
16:30 06 Dec 18
Chris was a very pleasant and tidy worker.No mess.Would definitely recommend.
14:44 06 Dec 18
Hot water failed on Friday, put in a call to SW Energy, who sent Scott out on Saturday morning early. Diagnosed the problem, part was ordered and fitted by Connor on Tuesday pm. Both gents polite and professional, good job. 19 year old boiler, always serviced once a year. Thanks for keeping it going.
16:12 04 Dec 18
Adam who came to sort out our boiler was great. Very friendly and efficient! Thanks
10:32 04 Dec 18
I had a call from Adam saying he was on the way.When he arrived he fixed the leak on the boiler within 10 minutes. The plastic valve had perished causing a leak and soaking everything in the airing cupboard which was a real nuisance. Maybe the valve that had perished should be made of metal! Please note ! Excellent service from Adam . Thank you.
13:26 03 Dec 18
Adam fixed our boiler, arrived on time and found the problem quickly. Very friendly and approachable. An efficient and polite engineer. Great service.
11:43 03 Dec 18
Adam came around ficks my pipe in garage he was very good done a lovely job thanks from Mrs Cathy Stokes'😀
16:37 30 Nov 18
quick and efficient repair by Adam.
13:31 30 Nov 18
The service was very good adam arrived on time and done a good job . There was a screw jammed but he sorted it .
16:51 29 Nov 18
Chris did a gas safety check and boiler service for me today. Happy with quick efficient friendly service. Tamsin
14:10 29 Nov 18
Engineer Adam came and fixed my boiler this morning. Rang in advance, turned up as promised on time, fixed the boiler quickly and left the area tidy. Highly recommended service.
11:26 29 Nov 18
Adam was our engineer today was very pleasant and friendly rang as to let us know he was on his way and came with in the time he said , did a thorough search and found the problem and sorted it , very pleased with service today
10:25 29 Nov 18
Absolutely stunning service- cannot recommend the service enough
22:29 27 Nov 18
The engineers are good at what they do with no fuss and very quick and efficient at finding faults. Highly recommended 100% great service.
12:27 26 Nov 18
Prompt and friendly service. Attended recently to carry out a routine annual service on Our boiler. Very efficient and thorough. I was advised accurately when the engineer would be arriving. Strongly recommend them.
09:57 05 Nov 18
We have been using this organisation for a number of years to service our domestic boiler. They have proved efficient and reliable and we intend to continue to use their services.
09:41 05 Nov 18
Recently had our boiler serviced, easy to arrange appointment. Engineer came in the allotted time slot and even rang me when he was half an hour away. Very thorough and efficient, would use again.
17:13 29 Oct 18
Great service, boiler now working after having a problem with a previous heating engineer company. Great communication. Thanks
15:39 15 Oct 18
friendly and effiecient service
15:14 05 Oct 18
You have actually made our problem worse not fixed anything thank you for leaving us with no heating or hot water all weekend with 2 young kids in the house. Disgusting
16:51 29 Sep 18
Came out to a problem with the timer on our boiler. Claimed to have fixed the issue. It went faulty a short time after. Came back to replace the timer, claimed to have fixed the issue. Went faulty a short time later. Came back, replaced the timer and PCB board and claimed to have resolved the problem. Problem with timer is there and no we have no heating so we are waiting for another visit.
Neil R Sterland
08:14 29 Sep 18
Fantastic and reliable service, will definitely use again and highly recommend them 👍
18:47 11 Sep 18
Extremely helpful, friendly and prompt
17:51 11 Sep 18